Our experience, research and product testing allow us to guarantee our doors are free of any manufacturing defect for one full year following delivery date.

i. The manufacturer’s (Rageot inc.) responsibility is limited exclusively to the product value.

ii. We will replace all doors deemed defective, before or after its installation. However, all installation and finishing costs will be at the clients’s expense.

iii. Our warrranty does not cover any defects caused by a faulty installation, abuse and/or transport by others.

b. THE STRUCTURE

i. It is preferable to store the doors in horizontal position, resting on four (4) slats. The doors must be stored in a clean, dry area, free of excess humidity (50% or less) and away from any heat source or excess dryness.

ii. All six sides (6) of the doors must be adequately treated with an appropriate resin or oil-based product within (7) seven days of receipt.

iii. Whatever treatment applied to wooden panel doors (paint, stain or varnish) it is imperative that you disengage all panel’s junction using a sharp blade after treatment. This will allow for the normal retraction or expansion of the wooden parts and prevent structural damage to the door. This will also prevent the wood from splitting and the protective coating from cracking.

iv. A one quarter inch ( ¼ in) or less of warping, as well as a variance in height or width of less than 1/16 inch are not considered manufacturing defects.

v. We will replace all doors deemed defective before or after its installation. However, all installation and finishing costs will be at the client’s expense.

vi. An additional cut at the top and/or bottom of the door exceeding ¾ inch, performed by Rageot inc. as per customer’s request or performed by the customer himself, affect in our opinion the structure of the door and thus eliminates the guarantee offered.

vii. Winter conditions. Doors will freeze at temperature below 0°C. We recommend storing the doors in an area where the ambient temperature is between 18°C and 22°C prior to any application of any sort of product or finish. However, it is impossible for us to determine the length of time necessary for the doors to thaw out. We recommend that you do a test-patch to verify how the protective coating or finish will react on the doors. Rageot inc. exonerates itself of all liability in this matter.

i. Fissures and cracks possibly occuring in a solid wood door after its installation are beyond our control and are not covered by the warranty.

ii. Please take note that we cannot guarantee colour uniformity on all the different components making up the same door, please inform your customer accordingly when confirming it’s order. This is a natural occurence and therefore is beyond our control. For this reason, we cannot accept a merchandise return request based on the wood colour scheme. Please also take into consideration that birch is a type of wood having at once, a large variety of colours ranging from white to pink to dark beige.

iii. Sanded finish. All doors are sanded with a grade 180 grit. Doors are delivered with a cross-grained sanded finish. For best results, prior to staining or varnishing, the customer should hand-sand the door to eliminate any sanding lines. For more details see appendix “Options”.

i) The inspection for visual defects must be performed using a black background with fluorescent lights on both back sides, and a 500 watt halogen light shining downwards so as to provide indirect lighting. The product must be inspected, standing upright at a distance of three(3) feet for the centerpiece, and five(5) feet for the periphery. The product frame will be inspected at a distance of five (5) feet, since, at a closer range, it is not in the direct line of sight. If a visual defect is not visible from these distances the unit is considered acceptable and within the industry’s quality standards.

ii) Take note, this standard of quality for glass and stained glass is inspired directly by the norms of quality generally recognized in the industry.

iii) Please take note that certain materials can from their nature, to seem to have defects which are not. Variances in colour hues and motifs may be a natural occurence as well as colour difference in mirror backing on the same door. These are not considered defects.

e. PACKING FEES

i) Packing fees of $9.00 per shipment for a 7 feet pallet and $15.00 for a 8 feet pallet will be charge for your delivery.

ii) No credit are allowed for returned pallets

1) TAXES

a. All prices listed do not include applicable taxes.

2) ORDER ENTRY

a. All orders must be received in writing. No verbal orders will be accepted. All orders must clearly indicate the necessary, detailed ordering information such as described in the appendix under “Description of product’s nomenclature for ordering”. All orders are subject to approval by the credit services.

b. All quotations for non-listed products must be requested in writing.

c. All prices are subject to change without notice.

d. We offer a delivery period of 15 to 20 working days starting from reception of your order, for standard products under normal market conditions.

3) ORDER MODIFICATION

a. Minimum fees will be charged for all orders cancelled within 24 hours of receipt, depending on the degree of progress of the work done. No order cancellations will be accepted after 72 hours of the reception of your order .

4) FREIGHT

a. Delivery fees will be charge according to the destination and amount of order. Please contact our customer service to obtain confirmatin of the freight tariff applicable to your situation.

5) PAYMENT TERMS

a. Net payment within 30 days. Beyond 30 days, a monthly interest of 1.5%, as of billing date, will be applied to all overdue accounts with interests compounding at the same monthly rate. All collection fees will be at the client’s expense.

b. Sale and price conditions may, at anytime, be modified by Rageot inc.

6) CLAIMS AND RETURN

a. Upon delivery, any quantity error or visible damage in merchandise received must be reported immediately to the delivering carrier as well as Rageot inc. A copy of the bill of lading noting the number of doors damaged or missing, must be approved and signed by the carrier, then fax to Rageot inc. immediately.

b. Within 48 hours following receipt of ordered merchandise, a complete verification of the goods received must be done by the customer, in order to file a claim, or request a return material authorization (R.M.A.). No claims or returns will be authorized beyond this 48 hour deadline in case of defect reasonably visible during the inspection of each door such as bumps, warping, scratches on doors, panels, glasses or moulding. Please take note of our return procedure in appendix “Return Material Authorization” and duly complete the F-QUA-01 form for all claims and return.

c. Our warrranty does not cover any defects caused by a faulty installation, abuse and/or transport by others.